FAQs

FAQs for KOVA Time Pieces

Q1: What sets KOVA Time Pieces apart in the world of watchmaking?

A1: KOVA Time Pieces stands out for its commitment to creating custom, personalized watches. Each timepiece is a fusion of quality materials, meticulous craftsmanship, and the precision of renowned movements, making every watch a distinct symbol of personal style and functionality.

Q2: How can I customize a KOVA Time Piece?

A2: While online customization is currently unavailable, you can easily customize your watch by sending us a direct message on Instagram @KOVAtimepieces. Our team will assist you in selecting from various options to design a watch that perfectly reflects your individuality.

Q3: What type of movements are used in KOVA Time Pieces?

A3: Our watches are equipped with either the NH35 Automatic Movement, known for its accuracy and durability, or the VK63 Movement, celebrated for its precision. The choice of movement depends on the specific model and design of the watch.

Q4: Can I view previous custom designs for inspiration?

A4: Absolutely! You can explore examples of our custom-designed watches on our website. These showcases highlight the diversity and creativity in our craftsmanship.

Q5: What are the available options for watch dials and casings?

A5: We offer a variety of dials, including classic Datejust, Roman numeral, and luminous tick dials. For casings, you can choose from materials like gold, silver, and rose gold, available in multiple colors to suit your style.

Q6: How should I care for my KOVA Time Piece?

A6: To maintain the longevity and performance of your KOVA Time Piece, it is crucial to ensure that the crown is fully dialed in and securely turned to maintain its water-resistant capability. Avoid exposure to extreme temperatures and magnetic fields, and for cleaning, gently wipe with a soft cloth. Regular servicing is also recommended.

Q7: Do you offer international shipping?

A7: Yes, we ship internationally to selected countries. Please note that international orders might incur additional customs fees and taxes, which are the customer's responsibility.

Q8: What is your policy on returns?

A8: We have a no return and no refund policy, given the custom nature of our watches. We do provide a one-year warranty covering internal mechanisms, not including physical or water damage.

Q9: What is the typical turnaround time for a custom watch?

A9: The creation time for a custom watch varies. After you place your order, we will provide an estimated shipping date. Our goal is to balance timely delivery with our commitment to quality.

Q10: How can I track my order?

A10: Once your order is dispatched, you will receive an email with a tracking number, allowing you to monitor the delivery status of your KOVA Time Piece.

For more information or specific queries, please reach out to us directly. We are dedicated to ensuring your experience with KOVA Time Pieces is as remarkable as the watches we create.

KOVA Time Pieces Warranty Document

Warranty Coverage:

KOVA Time Pieces is committed to the highest standards of quality and craftsmanship. Our warranty reflects this commitment by offering lifetime coverage for the internal mechanisms of our watches.

Duration of Warranty:
This warranty is valid for the lifetime of your KOVA Time Piece, commencing from the date of purchase.

What is Covered:

  1. Internal Mechanisms: We cover any defects in the internal mechanisms of the watch.
  2. Movement Issues: If your watch stops ticking or encounters problems related to the physical movement of the NH35 automatic movement, we will repair it at no cost.

What is Not Covered:
Our warranty does not cover damages resulting from accidents, misuse, or external factors. This includes, but is not limited to:

  1. Physical Damage: Any damage resulting from dropping the watch, such as broken casing, glass, bracelet, or back glass.
  2. Cosmetic Damage: Scratches, dents, or any other forms of cosmetic damage.
  3. Unauthorized Repair: Any damage caused by repair, modification, or servicing by anyone other than authorized NESS Time Pieces service personnel.

Warranty Service:
To avail of warranty service:

  1. Contact Us: Reach out to our customer service team through the contact details provided on our website.
  2. Proof of Purchase: Provide a valid proof of purchase.
  3. Inspection: Our technicians will inspect the watch to confirm the issue falls under warranty coverage.
  4. Repair Process: If the issue is covered, we will repair your watch using only genuine NESS Time Pieces parts.

Limitations:
This warranty is exclusive to the original purchaser and is not transferable. KOVA Time Pieces is not liable for incidental or consequential damages.

Contact Information:
For warranty service or inquiries, please contact our customer service department at [insert contact details].

Conclusion:
At KOVA Time Pieces, we take pride in our craftsmanship and are dedicated to ensuring that your timepiece remains a reliable and cherished accessory for a lifetime.

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